Avis Budget Group Airport Manager in Burlington, Vermont
The Unit/Airport Manager will direct the management of rental operations and sales functions of assigned locations within a designated territory/unit to ensure maximization of fleet utilization, profitability, customer satisfaction and employee morale, as defined below:
Essential Duties and Responsibilities:
Trains, motivates, coaches and counsels managers to ensure quality standards pertaining to product and facility are maintained at expected levels. Ensures that staff is properly trained regarding the servicing of customers at the rental counter and the sales process for incremental products.
Provides city/district management with operational data to assist in developing, implementing or modifying business plans, policies and procedures.
Works with city/district management to set and communicate monthly goals for each location’s key operating performance measurements to include revenue per unit, revenue, transactions and incremental sales.
Forecasts, budgets and manages the key financial drivers of a unit to include revenue, transactions, market segment mix, utilization, fleet mix, wage expense, daily dollar average, revenue per unit, incremental revenue penetration and fleet size.
Prepares operational reports and audits current procedures to monitor efficiency of operations.
Builds and maintains professional relationships with local business organizations and governmental agencies in an ongoing effort to protect the company’s interests, and to discuss and resolve commonly faced problems.
Ensures all Quality Assurance standards are maintained
Hires, supervises, trains, develops, motivates and evaluates the performance of manager and employee staff. Implements HR department policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner, referring to the appropriate HR manuals to ensure adherence. Establishes, communicates, monitors and updates objectives for staff consistent with the Company goals and objectives.
Bachelor’s Degree in business or related field (or equivalent in education, experience or training).
Two or more years operations and sales experience, with at least one year at the supervisory level, preferably in a vehicle rental or related industry. (Years of experience will increase according based on unit assignment)
General business knowledge to successfully manage multiple markets/locations.
Strong organizational and analytical skills to track all appropriate operational measures and analyze and forecast operational performance results.
Strong communication and coaching skills. Ability to interact with both internal and external customers at all levels. Ability to manage and motivate staff in a team environment.
Valid driver’s license and good driving record.
Varies based on territory geography and number of locations
Avis Budget is an EO employer – M/F/Vets/Disabled
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.