Avis Budget Group Reservations Agent in Ciudad de Buenos Aires, Argentina

Job Summary

Provides reservation sales and service in response to customer inquiries through use of computerized reservations system. Determines customer needs through fact finding questions. Provides information relative to location of rental including foreign currency, car specifications, and rate data. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.

Essential Duties and Responsibilities

  • Provides reservation sales and service in response to customer inquiries through use of computerized reservations system.

  • Determines customer needs through fact finding questions.

  • Provides information relative to location of rental including foreign currency, car specifications, and rate data.

  • Creates, modified, and/or cancels reservations to meet customer needs.

  • Provides customer service through the incorporation of 4 pillars of quality (needs of the customer, needs of the business, timely manner and courtesy/etiquette).

  • Explains corporate policies and procedures as well as informing customer of special programs and discounts.

  • Offers ancillary products related to the car rental process as deemed appropriate.

  • Maintains knowledge of reservation and call handling policies and procedures.

Supervisory Responsibilities

This position does not have formal supervision responsibilities.