Avis Budget Group Fleet Dispatcher in Los Angeles, California

Under general supervision, oversee and facilitate the movement of vehicles within locations, as needed. Interacts indirectly with customers by ensuring proper employee and vehicle placement. Provide service to internal and external customers.

DUTIES AND RESPONSIBILITIES

  • Monitors the ready line and communicates with all levels of ABG employees regarding the fluctuating car inventory and availability.

  • Oversees the entire lot coordination of cars and employees from check in area, service area to the ready line.

  • Assists Rental Sales Agents with counter sales by providing information on available specialty vehicles while retaining the proper amount of these vehicles for existing reservations.

  • Directs Lead Shuttle Drivers and Shuttle Crews to ensure smooth car movement and availability.

  • Assists internal and external customers with all inquiries and concerns in a professional and friendly manner both on the telephone and in person.

  • Assists/Advises customers with Emergency Roadside Service Calls, Vehicle Exchanges, Lost and Found inquiries, Lot Exiting Procedures, and with any other needs.

  • Follows and maintains Quality Assurance Standards as issued by the company.

  • Reconciles idle, overdue and missing mileage reports.

  • Coordinates fleet movements.

    Perform other duties and special assignments/projects as required.

Job Requirements

  • Excellent Communication Skills

  • Working knowledge of personal computer Knowledge and strong Wizard skills preferred.

  • Excellent Phone Etiquette

  • Ability to work in a Fast Paced Environment

  • Ability to work flexible schedule including weekends, evenings, and holidays

  • Ability to work in varying environments, such as indoors and outdoors

  • Ability to maintain and project professional behaviors

  • Good Decision Making and Organizational Skills

  • Valid Drivers License may be required if driving of cars is necessary at location.

PHYSICAL REQUIREMENTS

  • Ability to Stand, Walk, Bend, Reach for up to 8 hours

  • Ability to lift a minimum of 25 lbs

Desired Requirements

  • High School diploma or equivalent

  • Minimum of one year previous Customer Service Experience

*If you have any questions about the position or on our hiring process feel free to reach out to Tracey Barnes

Email: tbarnes@peoplescout.com or by phone at 312-517-8219.

Avis Budget is an EO employer – M/F/Vets/Disabled

The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries.

This advertisement does not constitute a promise or guarantee of employment.