Avis Budget Group Operations Support Administrator in Baltimore, Maryland

As an Operations Support Administrator, you will lead and manage the administrative responsibilities of our local market location(s) to ensure managers in each functional area have the tools, resources and support to succeed in their functions. Analyzes data and creates meaningful reports to advise managers on trends in their business so they can execute and create positive change. Furthermore, you will build strong relationships with associates and staff while creating a positive, fun work environment. Recognizes and motivates associates and staff to improve performance, overall results and morale.

Logistics & Distribution:

  • Recruits and hires new shuttle drivers

  • Dispatch shuttle driver moves throughout the day

  • Main point of contact for VIP reservations/preparations/delivery requests

Fleet Support:

  • Review car counts, fleet needs and availability each morning with management

  • Review of one way flow and holding costs trends

  • Pulls and sorts daily oil change report and sends to each store and their TPM for review. Follows up on oil change progress with each location

  • Reviews and sends out the car idle report to all stores and their TPM

  • Reporting & Forecasting

  • Creates value with internal customers through analyzing and reporting on NPS (Customer Feedback), CSI (Ancillary Sales), Small Business Leads, Fuel and other relevant financial reports and providing their analysis and data to locations and their TPM for action and decisions.

  • Monthly fleet forecasting in partnership with management. Communicates monthly fixed fleet levels with regional supply chain

Inventory Management:

  • Assisting with holding and collecting deletion units

  • Ordering all Registrations and license plates, and updating all information in Wizard

  • Communicating all Alternative Sales Channels needs/closing of contracts

  • Runs district wide inventory audit macro (311) and communicates info to the field


  • Creating and paying out all PO’s for Oil Changes & Glass through ACS

  • Establish and manage oil change vendor relationships

  • Administrative assistance with disciplinary processes at corporate locations and with letters of concern at agency locations

  • Point of contact for collection of all Accident Reports and converting unallocated damage to increase damage recovery

This job manages the overall administrative function of the Local Market operations in Washington DC. Responsible for analyzing and investigating reports, making recommendations based on data reported to drive improvements in both efficiency and overall operational effectiveness.

What we are looking for:

  • Analysis of reports & communications of results

  • Strong attention to detail

  • prioritization & Organizational Skills

  • Internal Customer Service

  • Influential Communication

  • Hiring, Talent Management & Goal Setting

  • Forecasting & Scheduling Associates & Managers

  • Wizard / Wizard GUI experience

  • Knowledge of general rental car operations

  • An individual with a sense of urgency, managerial courage, composure, and accountability.

  • Previous management experience is preferred

A valid driver's license is required for all positions. Drug screening and a background check are a part of our hiring process.IT'S EXCITING being on the fast track to career success. Get your GO on!

Avis Budget is an EO employer – M/F/Vets/Disabled

The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries.

This advertisement does not constitute a promise or guarantee of employment.