Avis Budget Group Unit Manager in Calgary, Alberta
Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to GO somewhere in your career, Avis Budget Group is the place to be.
As a Unit Manager you will direct the management of rental operations and sales functions of assigned locations within a territory (“Unit”) to ensure maximization of fleet utilization, profitability, customer satisfaction and employee morale.
Trains, motivates, coaches and counsels managers to ensure quality standards pertaining to product and facility are maintained at expected levels. Ensures that staff is properly trained regarding the servicing of customers at the rental counter and the sales process for incremental products.
Provides city/district management with operational data to assist in developing, implementing or modifying business plans, policies and procedures.
Works with city/district management to set and communicate monthly goals for each location’s key operating performance measurements to include revenue per unit, revenue, transactions and incremental sales.
Forecasts, budgets and manages the key financial drivers of a unit to include revenue, transactions, market segment mix, utilization, fleet mix, wage expense, daily dollar average, revenue per unit, incremental revenue penetration and fleet size.
Prepares operational reports and audits current procedures to monitor efficiency of operations.
Builds and maintains professional relationships with local business organizations and governmental agencies in an ongoing effort to protect the company’s interests, and to discuss and resolve commonly faced problems.
Ensures all Quality Assurance standards are maintained.
Hires, supervises, trains, develops, motivates and evaluates the performance of manager and employee staff. Implements HR department policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner, referring to the appropriate HR manuals to ensure adherence. Establishes, communicates, monitors and updates objectives for staff consistent with the Company goals and objectives.
Basic Qualification / Minimum Requirements:
High school diploma required, Bachelor’s degree preferred.
Two or more years operations and sales experience, with at least one year at the supervisory level, preferably in a vehicle rental or related industry.
General business knowledge to successfully manage multiple markets/locations.
Strong organizational and analytical skills to track all appropriate operational measures and analyze and forecast operational performance results.
Strong communication and coaching skills. Ability to interact with both internal and external customers at all levels. Ability to manage and motivate staff in a team environment.
Creative problem solving skills.
Valid driver’s license and good driving record.
Moderate travel is required.
We offer a wide range of exciting benefits for management employees, including:
Medical, Dental, and Vision
Paid Time Off
Employee Assistance Program
Opportunities to make charitable donations
Voluntary unpaid time off
Candidates must provide a Driver’s Abstract and references during the interview process
If you're motivated and dependable with a proven track record of success in a customer care environment, then we can put your career on the map.
IT'S EXCITING being on the fast track to career success. Get your GO on!
The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries.
This advertisement does not constitute a promise or guarantee of employment.