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Avis Budget Group Customer Experience Associate - Part time in Charlotte, North Carolina

We’re looking for Customer Experience Associates to provide a level of service our customers will tell all their friends about. As a face on the front lines of our business, you have one of the most important jobs of delivering outstanding levels of service—skills you’ll learn in our formal training program to help you excel in the role. Our customers will come back asking for you by name because you’ll have made their travel experience a breeze. Sound fun? Join our team!

What you’ll do:

  • Deliver exceptional customer service and promote our products and services

  • Provide superior, friendly, engaging, and efficient customer service

  • Partner with local managers to create new ways to enhance the customer experience

What we’re looking for:

  • Passion for providing an A+ customer experience: someone who goes the extra mile and pays attention to every detail, with experience performing a variety of customer-facing functions

  • Excellent organization and time management skills, with a track record of influencing performance and championing change in a fast-paced retail environment

  • Self-motivated individual capable of having powerful conversations with the ability to build trusting relationships

  • Professionalism, enthusiasm, and outstanding English oral and written communication skills with customers, co-workers and management. Candidates fluent in additional languages are encouraged to apply.

  • High School Diploma (or equivalent)

  • Valid Driver’s License

  • Basic computer skills (typing, data entry)

Perks you’ll get:

  • Eligible to elect voluntary benefits including: Group Legal, Identity Theft, and Accident Insurance

  • Up to $2,500/year tuition reimbursement

  • Contribute up to $260 as a tax-free benefit for public transportation or parking expenses

  • 401(k) Retirement Plan with company matched contributions (restrictions apply)

  • Employee Stock Purchase Plan (eligible after 5 months of service)

  • Training to learn the business and enhance professional skills

  • Employee discounts, including discounted prices on the purchase of Avis/Budget cars

  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more.

  • Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

This role requires the ability to lift up to 45 pounds, stand for long periods of time, and enter and exit vehicles. Depending on the facility, employees may work outdoors in a covered garage. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

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