Avis Budget Group Operations Analyst in Charlotte, North Carolina
Leads and manages the administrative responsibilities of the location(s) to ensure managers in each functional area have the tools, resources and support to succeed in their functions. Analyzes data and creates meaningful reports to advise managers on trends in their business so they can execute and create positive change. Builds strong relationships with associates and staff while creating a positive, fun work environment. Recognizes and motivates Associates and Staff to improve performance, overall results and morale.
Hires, trains, supervises, develops, motivates and evaluates the performance of staff. Implements policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner. Uses effective coaching and corrective action as necessary. Establishes, communicates, monitors and updates objectives for staff consistent with the Company goals and objectives.
Plans and implements staffing schedules based on business demands and transaction levels.
Responsible for leading teams of admins and/or clerks charged with completing the administrative functions of the location.
Creates value with internal customers through analyzing and reporting on NPS, CSI, and other relevant financial reports and providing their analysis and data to location management for action and decisions.
Assists with use of staffing tools to create staffing plans for each workgroup.
Maintains attendance records and insures the appropriate corrective action is taken when necessary
Process Management of key initiatives including: Dirt Process Chargeback, DMP/UA Reporting, Station Adjustment, Coupon/cash/voucher monitoring and Lost & Found
Station Manger Reporting: Printing/working fleet reports 03, 04, 17, 21, credit card, exception and rules of the road audits
Equipment Management: GPS, Travel Tablets, Rover Units, Child Safety Seat accountability and organization.
Responds to and assigns NPS portal comments to the appropriate manager
Analyzes data from the NPS portal and provides recommendations for operational improvement.
This job manages the overall administrative function of the operation. Responsible for analyzing and investigating reports, making recommendations based on data reported to drive improvements in both efficiency and overall operational effectiveness.
Analysis of reports & communication of results
Strong attention to detail
Prioritization & Organization skills
Internal customer service
Hiring, talent management, & goal setting
Forecasting & scheduling associates & managers
Microsoft Excel Knowledge
General rental car operations
Internal customer service
Management of multiple locations
4 year degree
Sense of urgency
Inside traditional office
Occasional field work (exposure to weather elements)