Avis Budget Group Customer Service Associate in Des Moines, Iowa

As a Customer Service Associate, you are our brand ambassador, providing the fastest, easiest, and most valued experience to our customers as they arrive and depart our rental locations.

This is an all-inclusive position encompassing several roles where we cross train individuals for the roles of Vehicle Return Agent, Exit Gate Agent, Dispatcher, Greeter and Preferred Service Representative. (Roles may vary per location).

Job Duties…

  • Provide excellent customer service to customers by managing the rentals and returns processes

  • Welcome all customers with a pleasant greeting and professional attitude at all times

  • Resolve customer issues and concerns professionally using effective customer service techniques

  • Assist customer’s to their rental vehicle and explain features so they are comfortable before leaving the lot

  • Move cars to the ready line as needed

  • Inspect vehicle and record any new damage or major cleaning requirements, and complete required documentation

  • Check fuel level and mileage, and provide the customer with an invoice and a full explanation of their charges

  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings; offer assistance as needed

  • As customers exit the lot, verify that the customer’s Driver’s License, rental contract and vehicle names and numbers match

  • Scan rental vehicle numbers into a handheld computer

  • Answer questions and provide directions in a courteous and expeditious manner

  • Perform any related tasks as directed by managers

Requirements…

  • High school diploma (or equivalent)

  • Valid Driver’s License and clean driving record

  • Flexibility to work days, nights, weekends, and holidays

  • Computer literate

  • 1 year of customer service and/or sales experience

  • Ability to work in a fast paced environment with a variety of tasks

  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers and management

What’s In It for YOU…!

  • Training opportunities

  • Employee discounts

  • 401(k) (eligible after 1,000 hours of service)

  • Vacation car rental… & much more!

IMPORTANT NOTE: To help expedite the application process and save you time, our application includes a Video Interview, with on-screen step-by-step instructions to guide you through the process.

You must complete a recorded Video Interview to be considered for this position.

About Us…

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar. The Company is a leading vehicle rental operator in North America, Europe, Australia, New Zealand and certain other regions it serves. Avis Budget Group and its licensees operate the Avis and Budget brands in approximately 180 countries throughout the world. The Zipcar brand is the world’s leading car sharing company, with over 11,000 cars and nearly one million members in the United States, Canada and Europe.

Avis Budget Group (ABG) is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities; and, is a Drug-Free Workplace.

The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in consideration for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries. This advertisement does not constitute a promise or guarantee of employment.