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Avis Budget Group Counter Sales Operations Supervisor in Key West, Florida

Counter Sales Operations Supervisor – Avis Budget Car Rental in Key West Florida

Job Summary

Coordinates the renting of vehicles to customers and trouble shoots customer issues in a professional manner. Assists the Airport Manager to monitor a team of associates to ensure company policies and procedures are adhered to. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.

Essential Duties and Responsibilities may include the following:

  • Assist customers with their vehicle rental to ensure a positive customer experience, while also promoting our additional products and services

  • Assist with all areas of the operation if necessary

  • Act as a role model in driving ancillary sales performance

  • Supports Operations Manager with new hire training curriculum when necessary and reviews daily training plan with new hire in accordance with the Associate Training Curriculum. Monitors progress and provides feedback to Operations Manager

  • Reinforces policies and procedures

  • Handle customer concerns to resolution in a professional manner. Contacts Operations Manager when necessary

  • Monitor pricing and fleet needs daily and report recommended changes to the Operations Manager

  • Serve as point of contact for sick and vacation time requests. Liaise with Operations Manager for approval

  • Assist Operations Manager with the Station Manager Weekly Reports

  • Ensure the location has adequate supplies and tools for counter and service areas; ensure all work areas are compliant with safety and housekeeping guidelines

  • Promote and assist in monitoring Safety Compliance

  • Report systems issues to Help Desk and create tickets as necessary – Provide status reports to Operations Manager.

  • Ensure Corporate communications are dispersed to all employees at the location

  • Assist Operations Manager with purchase order accountingRequired Experience

  • Supervisory Responsibilities:

  • The position will have location specific supervisory responsibility with Operations Manager oversight.

  • 2 years operations, retail sales and/or customer service experience.

  • Valid driver's license.

  • Schedule flexibility

Previous car rental experience a plus

Required Knowledge, Skills and Abilities

  • Excellent customer service skills.

  • Strong organizational and analytical skills.

  • Excellent communication (both written and oral).

  • Proven sales skills.

  • Creative problem solving skills.

  • Experience in vehicle rental, sales and/or operations.

  • Ability to work independently

Avis Budget Group is an EEO Employer Minorities / Females / Protected Veterans / Disabled

Disclaimer: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

Drug screening are a part of our hiring process.

This advertisement does not constitute a promise or guarantee of employment.

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