Avis Budget Group Rental Sales Supervisor in Key West, Florida
Operations Supervisor – Avis Budget Car Rental in Key West Florida
Coordinates the renting of vehicles to customers and trouble shoots customer issues in a professional manner. Assists the Airport Manager to monitor a team of associates to ensure company policies and procedures are adhered to. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.
Essential Duties and Responsibilities may include the following:
Assist customers with their vehicle rental to ensure a positive customer experience, while also promoting our additional products and services
Assist with all areas of the operation if necessary
Act as a role model in driving ancillary sales performance
Supports Operations Manager with new hire training curriculum when necessary and reviews daily training plan with new hire in accordance with the Associate Training Curriculum. Monitors progress and provides feedback to Operations Manager
Reinforces policies and procedures
Handle customer concerns to resolution in a professional manner. Contacts Operations Manager when necessary
Monitor pricing and fleet needs daily and report recommended changes to the Operations Manager
Serve as point of contact for sick and vacation time requests. Liaise with Operations Manager for approval
Assist Operations Manager with the Station Manager Weekly Reports
Ensure the location has adequate supplies and tools for counter and service areas; ensure all work areas are compliant with safety and housekeeping guidelines
Promote and assist in monitoring Safety Compliance
Report systems issues to Help Desk and create tickets as necessary – Provide status reports to Operations Manager.
Ensure Corporate communications are dispersed to all employees at the location
Assist Operations Manager with purchase order accountingRequired Experience
The position will have location specific supervisory responsibility with Operations Manager oversight.
2 years operations, retail sales and/or customer service experience.
Valid driver's license.
Previous car rental experience a plus
Required Knowledge, Skills and Abilities
Excellent customer service skills.
Strong organizational and analytical skills.
Excellent communication (both written and oral).
Proven sales skills.
Creative problem solving skills.
Experience in vehicle rental, sales and/or operations.
Ability to work independently
Avis Budget Group is an EEO Employer Minorities / Females / Protected Veterans / Disabled
Disclaimer: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
Drug screening are a part of our hiring process.
This advertisement does not constitute a promise or guarantee of employment.