Avis Budget Group Customer Service Manager (Car Rental) in Los Angeles, California

CUSTOMER SERVICE MANAGER

Do you want to shift your management career into high gear? If you are a strong leader who can inspire others to succeed, you should consider a career in Operations Management at Avis Budget Group! We are a Fortune 500 Global Leader in the travel services industry operating two of the most recognized brands in vehicle rental business, as well as one of the leading truck rental businesses in the United States.

As an Operations Manager, you will be responsible for influencing customer satisfaction, increasing revenue and overseeing operational effectiveness and quality. You will supervise shift personnel and ensure operational success and financial profitability. This role will focus on all aspects of the customer experience while providing direct leadership to the customer service team. As an Operations Manager, you will spend a period of time rotating through the key functional areas of responsibility which include: Operations (on and off airport), Fleet Distribution, Maintenance, Customer Loyalty, Quality Assurance, Sales, and Administration.

Minimum Requirements:

  • Minimum of High School diploma / GED required with a Bachelor’s Degree being preferred.

  • Minimum of 1 year of experience providing high quality customer service.

  • Valid driver’s license and good driving record.

  • Must be willing and able to work a flexible schedule to include evenings, holidays and overnight shifts.

Essential Skills and Responsibilities:

  • Evaluate department performance; develop and maintain standards in line with company goals and objectives.

  • Collaborate with District Manager to aid in the department goals and objectives through effective hiring, performance management, coaching and career progression.

  • Prepare and review reports for upper management.

  • Review and resolve inquiries regarding customer service issues for customers.

  • Demonstrated leadership and ability to encourage a diverse team.

  • Ability to work in a fast-paced and results driven environment

  • Excellent planning, project and time management skills

  • Results driven both individually and within team

Benefits We Provide You:

  • A share of the success: Competitive Base Salary and Bonus Potential.

  • Upward Mobility: Career Advancement Opportunities and Training to get you there.

  • Use of a company vehicle: Including Gas and Insurance.

  • Outstanding Benefits Package: 401K, Medical, Dental, Paid Vacation, Tuition Reimbursement, Various Discounts.

Candidates must meet all basic qualifications and submit a complete application to be considered for this position.

Drug screening is a part of our hiring process.

IT'S EXCITING being on the fast track to career success. Get your GO on!

Avis Budget is an EO employer – M/F/Vets/Disabled

The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries.

This advertisement does not constitute a promise or guarantee of employment.