Avis Budget Group Customer Service Associate in Norfolk, Virginia

CUSTOMER SERVICE ASSOCIATE – BE A HERO TO OUR CUSTOMERS

As a Customer Service Associate, you will be working in our preferred both to greet our customers, prepare there reservation, and direct them to their vehicle. Additionally, you may also be greeting customers as they return their rental car to our lot ensuring a smooth and safe traffic flow. You will also be responsible ensuring customer satisfaction by assisting customer in expediting the conclusion of their vehicle rental experience and making them feel valued while they wait.

We’re a Service Led, Customer Driven company—that’s why we need you to be able to bring your “A” game and go above and beyond to:

  • Put a smile on customers’ faces, even in a fast-paced environment (with at least 6 months experience in a customer-facing environment)

  • Be a proven team player

  • Use your great oral and written communications skills to communicate clearly and proficiently

  • Work on a variety of tasks with your excellent organization and time management skills

  • Make the sale with your strong persuasive and closing skills, all in a friendly and engaging manner (with at least one year of high volume sales experience)

  • Demonstrate your professionalism and interpersonal skills to customers and your team at all times

Requirements of the Customer Service Associate:

  • Must have a high school diploma or equivalent

  • At least 6 months of experience in a customer service role

  • Valid driver's license and a good driving record with previous driving experience

  • You must be able to work a schedule that includes nights and weekends!

  • Basic computer skills to enter information into our database

We offer a wide range of exciting benefits for employees, including:

  • Medical Dental Vision, & 401k

  • Employee discounts

  • Training opportunities

  • Opportunities to make charitable donations

  • Voluntary unpaid time off

  • Discounted prices on the purchase of Avis/Budget cars

  • Vacation car rental

A valid driver's license is required for all positions. Drug screening is a part of our hiring process.

To help expedite the application process and save you time, our application includes a Video Interview, which is a quick and simple recorded interview that will show our hiring managers how you would fit as a member of our team. On screen step-by-step instructions will guide you through the application and Video Interview process. To be considered for this role you must complete a recorded Video Interview.

Avis Budget is an EO employer – M/F/Vets/Disabled

The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries.

This advertisement does not constitute a promise or guarantee of employment.