Avis Budget Group M&D Supervisor in Richmond, British Columbia

Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to GO somewhere in your career, Avis Budget Group is the place to be.

As a Supervisor Maintenance and Damage you will estimate and control body damage repairs and expenditures in a cost effective manner. You will maintain quality standards by inspecting all repairs to ensure adherence to corporate guidelines as well as oversee new car and vehicle disposition preparations. In this role you will provide service to internal and external customers.


  • Prepare timely repair estimates on all damaged vehicles. Inventory and estimate damage, taking photographs for supporting documentation. Complete paperwork and document as required.

  • Coordinate in-house repairs of damage vehicles with Maintenance Manager.

  • Coordinate timely repair of vehicles with vendors. Maintain a network of vehicle parts suppliers for all body shop vendors. Conduct site inspections prior to vending vehicle. Secure copy of vendor's garage keeper's liability insurance certificate before vending vehicle.

  • Monitor status of body repair on vended vehicles. Inspect all repairs performed in-house or by outside vendors to ensure required work is complete and that they conform to established quality standards. Compare damage repair costs against estimates to ensure quality of repair and utilization of parts purchased.

  • Set up data base to control expenses and monitor history. Process all body damage invoices for payment weekly or as required. Review invoices against estimates to identify discrepancies and resolve prior to processing.

  • Prepare salvage packet with Fleet Manager prior to removal of vehicle from lot. Coordinate with fleet management to meet pipeline aging standards within established time frame. Prepare turn backs for auction according to program guidelines. Conduct reconditioning appraisals on turn backs to conform to repurchase standards.

  • Prepare transportation claims on new vehicles and follow up on reimbursement from the carrier.

  • Prepare monthly and ad hoc reports regarding damaged vehicles, discrepancies, etc.

  • Prepare written estimates for all accidents and miscellaneous damages to vehicle and forward to subrogation for processing. Work closely with subrogation to ensure that accident reports are being completed thoroughly to affect a positive subrogation collection. Concurrently, work closely with the training and security department to minimize accidents and educate Customer Service Representatives on how to complete accident/incident reports.

  • Supervise a team of mechanical & preventative maintenance technicians.

Basic Qualification / Minimum Requirements:

  • High school diploma required, Bachelor’s degree preferred.

  • A minimum of two years damage appraisal/writing experience is required for this position.

  • Supervisory ability or experience an asset.

  • Understanding motor vehicle liability and subrogation.

  • Knowledge of wholesaling and auctioning vehicles.

  • Proven skills in auto damage appraisals.

  • Experience using Mitchell/Audatex or other automotive appraisal software required.

  • Proficient computer skills including Excel spreadsheets and other related spreadsheet software.

  • Available to work evenings and weekends.

  • Strong organizational, administrative and communication skills.

  • Excellent problem solving skills and attention to detail.

  • Moderate travel is required.

We offer a wide range of exciting benefits for management employees, including:

  • Medical, Dental, and Vision

  • Paid Time Off

  • Employee Assistance Program

  • Employee discounts

  • Training opportunities

  • Opportunities to make charitable donations

  • Voluntary unpaid time off

Candidates must provide a Driver’s Abstract and references during the interview process

If you're motivated and dependable with a proven track record of success in a customer care environment, then we can put your career on the map.

IT'S EXCITING being on the fast track to career success. Get your GO on!

Avis Budget is an EO employer – M/F/Vets/Disabled

The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries.

This advertisement does not constitute a promise or guarantee of employment.