Avis Budget Group Distribution/ERS Clerk in Tukwila, Washington
This clerical position provides general clerical assistance to the Distribution department and provides service to both airport and local market customers. This position is responsible for determining fleet needs in a geographical area, and setting up shuttle drivers with a vendor meet those fleet needs. Will also track and run reports on fleet issues such as out of service vehicles, specialty vehicles, accident reports, and special vehicle requests. Answering the phone for emergency roadside and assisting customers that have mechanical problems with vehicles. Performs general clerical duties such as answering and directing incoming calls, filing, faxing, and copying.
DUTIES AND RESPONSIBILITIES
Answer phones, track 'out of service' vehicles, maintain filing, data entry input, and any other assigned duties.
Coordinate, maintain and dispatch the activities of shuttler drivers over a designated geographic area. Work with vendor to dispatch shuttle drivers based on the shuttle plan developed.
Track and report productivity of shuttle drivers via excel report.
Fax in accident report information to the appropriate area.
Track and ensure prompt movement of all sale, wholesale, and out of service vehicles within an assigned area.
Track impounded vehicles and work with Impound department to get these vehicles picked up.
Responsible for answering the emergency roadside phone and working with tow companies to provide new vehicles to customers in need.
Answer telephone inquiries from airport and local market locations utilizing established telephone techniques. Respond to customer questions and complaints. Resolve problems and refer unusual or more difficult problems to Distribution Manager for resolution.
Complete and submit required paperwork, including pick-up/delivery schedule, run reports etc.
Maintain a neat and clean work area. Maintain a professional appearance, adhering to company guidelines regarding dress code.
Perform other duties and projects as assigned.
KEY WORKING RELATIONSHIPS
This position has internal contact primarily with staff in immediate work group as well as a transportation vendor that employees the shuttle drivers. Interacts with staff at other rental locations, dealers and outside vendors to gather or relay information regarding vehicles being repaired and moved.
High School diploma or equivalent
3-5 years Office Experience
Minimum of 1 year previous customer service experience.
Required Knowledge, Skills and Abilities
Valid driver's license and a good driving record
Geographical knowledge of Michigan is a plus
Professional phone manner/techniques is a must
Strong Computer skills is required with Data Entry accuracy
Effective communication skills, including verbal, written and listening skills. Ability to interact with both internal and external customers at all levels
Strong organization skills are required
Strong time-management and multi-tasking skills and capable of determining priorities in a fast paced work environment
Compensation & Benefits:
Competitive pay and full training to learn the business and enhance your professional skills
Car rental discounts
If you're motivated and dependable with a proven track record of success in a customer care environment, then we can put your career on the map.
A valid driver's license is required for all positions. Drug screening and a background check are a part of our hiring process.
IT'S EXCITING being on the fast track to career success. Get your GO on!
*If you have any questions about the position or on our hiring process feel free to reach out Ana Bavery Email: email@example.com or by phone at 312.840.6010
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Avis Budget is an EO employer – M/F/Vets/Disabled
The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries.