Avis Budget Group Content Developer & Facilitator in Tulsa, Oklahoma

The Content Developer & Facilitator is responsible for designing, developing and implementing learning solutions based on the training needs of the Customer Care organization. Conducts training needs analysis to determine the appropriate content, audience, and delivery method for training. Manages training projects and coordinates project resources to meet established deadlines. Conducts research using internal and external sources to develop course content and supporting materials. Designs instructionally sound training materials according to adult learning principles in order to meet the learning needs of the end user. Manages the review and approval process, as well as the pilot and train-the-trainer process for each program developed.

Core skills include team and relational skills, understanding of project management, training program development, leadership and communication skills, curriculum design, superior facilitation/presentation skills, adult learning principles, instructional design (i.e., classroom, virtual training, e-Learning, support materials), learning assessments and evaluation.

Essential duties and responsibilities, shown below, will vary accordingly based on assignment.

  • Conducts needs analysis and determines the types of training and delivery methods required.

  • Designs, develops and implements blended training solutions to meet defined needs.

  • Delivers assignments within project milestones and overall timelines.

  • Reports activities, status, risks, and issues to project leadership per routine status reports.

  • Estimates project scope, timelines, resource requirements and constraints/risk for each project.

  • Prepares internal trainers for classroom and/or virtual instruction; ensures consistent delivery of content and clear communication of subject matter.

  • Facilitates various training programs that meet/exceed the client needs.

  • Develops and conducts evaluation of training to ensure effectiveness; recommends inventive methods for sustained learning and continuous improvement of training design, development and delivery.

  • Creates or modifies pre and post assessments.

  • Determines and creates metrics and other ROI measurements for each program.

Basic Qualifications

  • Bachelor's degree in education, instructional design, business information systems, business administration or equivalent course of study

  • Minimum of 3 years of demonstrated experience in developing and delivering training programs

  • Minimum of 3 years of superior facilitation/presentation skills

  • Minimum of 3 years of experience with designing various forms of learning: classroom, e-Learning, mobile or virtual training.

  • Training or certification in assessment design/creation.

Successful candidates will additionally possess the following qualifications:

  • Proficient with a variety of course authoring tools including but not limited to: Microsoft Office applications, Articulate Storyline 2, Captivate, Prezi.

  • Demonstrated knowledge of instructional design, adult learning theories and training strategies.

  • Ability to manage multiple projects, set direction for initiatives and manage to timelines.

  • Strong project management skills.

  • Excellent written and oral communication skills and strong interpersonal skills; proven abilities to interact with all levels of an organization.

  • Excellent organizational skills and a keen attention to detail.

  • Ability to work independently and perform effectively in a fast-paced and rapidly changing environment.

Avis Budget Group is an EO Employer – Veterans/Disabled and all other protected categories.

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries. Offers of employment will be made by Avis Budget Car Rental, LLC or any of its employing companies or brands, including Avis, Budget, Budget Truck or AB Car Rental Services.