Avis Budget Group Representative Customer Service I in Tulsa, Oklahoma
ITS EXCITING being on the fast track to career success!
Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to GO somewhere in your career, Avis Budget Group is the place to be.
Provide timely and accurate service to customers with truck rental inquiries (calls and electronic) to recommend and reserve truck rentals for commercial account customers. Respond to customer inquiries and all questions regarding the services and fees provided in the contract; provide accurate rental rates and requirements, determine rental needs, make rental recommendations and enter reservations into the reservation system. Respond to customer concerns utilizing positive resolution techniques.Essential Duties and Responsibilities:
Process all incoming inquiries to secure truck rentals for Commercial Account customers.
Determine commercial account rental needs and make rental recommendations
Provide all customers with accurate rental rates and requirements regarding the services and fees provided in the contract.
Process inbound truck reservations after obtaining and verifying accuracy of required account information.
Confirm availability of trucks with dealers, Inventory Managers and/or Operations Managers.
Solicit accounts for additional rental reservations when appropriate and offer alternatives in order to gain customer’s commitment to rent.
Gather information on perspective commercial account customers and reasons for not selling reservations as requested by the Supervisor.
High School diploma.
Minimum of 1 year experience in a high volume telephone contact center.
Experience in an inbound sales environment preferred.
Required Knowledge, Skills and Abilities
Requires attention to detail, multi-tasking and the ability to work independently and in teams.
Proficient computer skills including Microsoft Office Excel, Word, Outlook and keyboarding skills with above average speed and accuracy.
Excellent oral and written communication skills.
Good organizational skills and effective listening and telephone skills.
Ability to speak read and write English fluently.
Regular and punctual attendance required.
This position does not have formal supervision responsibilities.
Avis Budget is an EO employer – M/F/Vets/Disabled
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.