Avis Budget Group Representative I SBU Support in Tulsa, Oklahoma
Performs sales and account support related tasks for Avis Budget Group’s Small Business (SB) customers. Answers inbound calls from established customers and responds to their needs, identifies new needs, and provides solutions to meet customer requirements. Provides sales support directly to SB sales associates. Works within the context of achieving the overall goals for the Small Business Unit (SBU).
Essential duties and responsibilities, shown below, will vary accordingly based on assignment.
Essential Duties and Responsibilities
Responds to customer requests in a timely and efficient manner
Reviews leads, verifies and qualifies information and then enters leads into Salesforce.com (SFDC) and converts them to accounts for distribution
Updates SFDC, handles customer support issues and explains rate changes
Explains SB loyalty program, answers program questions, educates customer and/account on rate structure and changes, credits loyalty points, re-issues loyalty rewards (if nec)
Creates/distributes scheduled requested reports, runs/delivers shared billing report to account, processes new enrollment submissions, handles account updates including cancel requests
Handles underage requests, sends account update forms, manages billing questions and disputes, processes SB loyalty information and Billing/Preferred applications
Process returned mail, including correcting and updating customer contact information in SFDC as needed
Assists in special projects that enhance the competitive position of the company as assigned by manager
Maintains updated account and business level information as required
Other duties as assigned
This position does not have formal supervision responsibilities.
HS Diploma or equivalent required
Minimum two years sales or customer service experience or experience in an inbound high volume call center
The preferred candidate will have college coursework, Associate’s Degree or Bachelor’s degree
Required Knowledge, Skills and Abilities
Requires excellent analytical ability, attention to detail, and ability to work independently and in teams
Strong PC skills – including expert knowledge of Microsoft Excel
Good customer service skills
Strong verbal and written communication skills required
Good organizational skills
Ability to multitask and prioritize effectively
Effective telephone and listening skills
Ability to work in team environment
Regular and punctual attendance is required
Minimal travel required
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.