Avis Budget Group Representative II Business Activation in Tulsa, Oklahoma
Business Activation Representative
Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.
The impact you’ll make:
Collaborate with the Sales organization in on-boarding newly and existing Mid-Market Commercial contractual accounts. Provides customer relationship support and sales development through inbound and outbound calls or meetings focused on establishing renter profiles, creating bias in booking channels, presenting available alternatives and vertical features as well as offering additional sales opportunities. Further generates increased revenue by contacting and working with existing contract accounts that are not achieving the contracted revenue pace.
What you’ll do:
Leads the implementation stage of the sales process for new accounts; conducting and selling through implementation activities, allowing the account manager to continue to build the customer relationship and move on to additional selling activities. Often will be involved in initial selling stages as a member of the account management team. Relied upon to drive the implementation seamlessly and expeditiously to volume commitment within a defined period.
Educates customers on contractual program alternatives, features, and benefits. Establishes account profiles, rental profiles, enrollment sites, billing accounts, communication portfolios, communicates internally across multiple departments for required support. Presents additional features and suggests additional sales opportunities.
Works with existing contract accounts that are not achieving the contracted revenue commitment. Helps identify root cause of revenue shortfall and offers solutions with a focus on fostering on-going customer relationships and increasing revenue.
Reports revenue results by account and provides timely status updates.
Coordinates conference calls with key customer contacts and internal support teams (Online Marketing, Operations, Shared and Account Services).
Implements account management best practices under support of Manager, Business Activation, and Senior Sales Management
Participates in internal monthly status calls to lend insight into account development and obstacles to overcome
Other duties and responsibilities as assigned.
What we’re looking for:
High School Diploma or GED required. Some college preferred.
Minimum of 3 years’ experience in telesales, small business sales, customer support or related function. Car rental experience preferred.
Must have successfully completed 12 months in current position.
Applicants must not be on written or final warning.
Must meet current departmental standards.
Skills and abilities you should have:
Possess track record of gaining commitment from customers; asking questions, diagnosing and troubleshooting problems, explaining features and benefits of services, overcoming objections, presenting and negotiating.
Ability to develop immediate rapport and credibility with customers over the phone.
Excellent organizational and time management skills, ability to multitask.
Strong communication and interpersonal skills.
Understanding of general account management processes and procedures.
Must be proficient in Microsoft Office applications.
Requires excellent analytical ability, attention to detail, and ability to work independently and in teams.
Perks you’ll get:
Target incentive payment of 5% of your eligible earnings
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
Up to $5,500/year tuition reimbursement
Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
401(k) Retirement Plan with company matched contributions
Employee Stock Purchase Plan (eligible after 90 days of service)
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
Community involvement opportunities
The fine print:
Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.