Avis Budget Group Chargeback Processing Associate in Virginia Beach, Virginia

Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to GO somewhere in your career, Avis Budget Group is the place to be.

Job Description:

Avis Budget Group LLC is searching for a Chargeback Processing Associate to administer all functionalities associated with Avis, Budget or Payless Car rental business including the coordination of daily settlements, payments, account reconciliation, billing of collection items and answer/defend chargebacks.


The primary responsibility for this associate is to Receive and clear bank deposits daily, maintaining a clean, reconciled receivable. Bill all uncollected Credit Club receivable items. Post collected payments to open receivable and reconcile uncollected amounts with Credit Clubs management. Process inquiries and chargebacks in an expedient and efficient manner to our 1104 account.

Essential duties and Responsibilities:

  • Reconcile Credit Club daily billings. Update daily Excel spreadsheets.

  • Pull and balance daily reports. Log into Credit Club Bank accounts, receive, reconcile, and post payments to open receivables.

  • Ensure payment, less chargebacks and fees balance daily. Book chargebacks from statement to appropriate GL accounts for each card type.

  • Clear cash and discount/fees to appropriate accounts.

  • Process documentation to support any incoming dispute items/chargebacks.

  • Investigate and resolve incoming inquiries from issuing banks and credit card companies.

  • Accurately respond in a timely manner in accordance with each of the credit club’s policies for all items.

  • Defend each dispute or establish receivable for collections action.

  • Responsible for all reversals, pre-compliance, pre-arbitration and good faith collection cases.

  • Keep abreast with changing credit club rules and regulations.

  • Chargeback locations for non-compliance or uncollected items.

  • Review open receivable report (1102) by month end.

  • Prepare various reports to track unpaid days for open Credit Card receivable, chargebacks, Credit card fees, uncollected receivable balances, and perform other month-end duties to manage accounts receivable.

  • Perform other clerical functions as required by management.

Responsibility and Authority:

  • Employee Relations: Responsible for maintaining a professional and courteous relationship with internal and external customers

  • Materials or Products: N/A

  • Equipment: PC, calculator, telephone, fax, copier.

  • Money: Create various receivable journal entries to both corporate and customer accounts

  • Business Contacts - (Internal and External): Daily contact with credit club organization personnel; Payless personnel, Bank Reconciliation Dept.; WHQ, and Treasury Dept.

  • Customer Contacts- Collection items / customer payments.

Minimum Requirements

  • Equivalent Education Level: High School Diploma. Associates Degree in Business/Accounting preferred but not necessary.

  • Experience Required: 1 year customer service and accounting experience; strong bookkeeping/accounting skills, as well as good verbal and communication skills; background in banking institution helpful.

  • Must have strong customer service skills. Must be PC literate (MS Office); knowledge of banking rules and regulations helpful.


The information on this posting has been designed to advertise the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this posting. This posting serves as an advertisement of an existing open position only and does not qualify as the job description.