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Avis Budget Group Representative Customer Service Citations in Virginia Beach, Virginia

Job Title: Zipcar Citations Processor & Member Service Representative

Department: Citations

Requisition #:

Avis Budget Car Rental, LLC, is searching for a Zipcar Citations Processor & Member Service Representative to join our Field Administration Accounting Department based in Virginia Beach. This Representative will research and report on citations and toll notices received from issuing authorities and third party vendors. This job contributes to the success of Avis Budget Car Rental Group by performing timely, accurate, and professional resolution of violations and tolls generated by Zipcar members, as well as handling subsequent member inquiries.

Essential Duties and Responsibilities - See disclaimer below for further information. The essential duties and responsibilities as well as knowledge, skills and abilities include but are not limited to the following:

  • Research incoming parking tickets, photo enforced violations, and toll violation notices to determine if a Zipcar member is liable.

  • Process violations to include issuer payments, data entry, transfer of liability, and member communication.

  • Respond to citation member inquires (internal/external) via phone, email, mail, and fax.

  • Research inquiries using a variety of resources in order to promptly and efficiently resolve member concerns.

  • Update database of all member service inquiries and subsequent resolution.

  • Review and respond to violations identified in third party vendor processing queues.

  • Run various macros and complete reports as needed.

  • Communicate with third party vendors as needed.

  • Maintain various spreadsheets for tracking and reporting purposes.

  • Interact with various Municipalities and Contract personnel to resolve Citation issues.

  • Make discretionary judgments on the approval and administering of Member Service credits.

  • Other duties as assigned to include assisting with various reporting and research based on departmental and/or other Field Administration Accounting needs.


  • 1-2 years member/customer service experience

  • 1-2 years data entry experience.

  • High School Degree/GED required.

Candidates must meet all minimum requirements and submit a complete on-line application to be considered for this position. Relocation assistance is not offered for this position.

Successful candidate will possess the following Knowledge, Skills and Abilities:

  • Prior citations experience preferred.

  • Prior member/customer service experience necessary.

  • Excellent verbal and written communication skills (to interact with various business contacts within and outside the Avis Budget Group systems).

  • Proven ability to bridge gaps between member satisfaction and corporate policy.

  • A team player with a positive attitude who works well with others.

  • Position requires very close attention to detail and ability to independently troubleshoot problems as needed.

  • Must have the ability to establish and maintain effective business contacts with multiple vendors as well as municipality personnel. Understand the complexities of each municipality and violation type.

  • Desktop system skills required: Microsoft Excel, Word, Outlook; previous Microsoft Access and Database experience helpful; ability to work using the Internet.

  • Ability to communicate effectively across business lines and with all levels of management.

  • Ability to multi-task in a fast paced environment and act with a sense of urgency.

  • Excellent organizational, follow-up, and time management skills required.

Benefits:We offer a competitive salary plus bonus potential and excellent benefits including dental, medical, tuition reimbursement, 401K and more.


The information on this posting has been designed to advertise the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this posting. This posting serves as an advertisement of an existing open position only and does not qualify as the job description.

Avis Budget Group is proud to be an Equal Opportunity Employer M/F/D/V