Avis Budget Group Unallocated Damage Coordinator - VACR-2 in Virginia Beach, Virginia

Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to GO somewhere in your career, Avis Budget Group is the place to be.

Avis Budget Group LLC. is searching for a Unallocated Damage Coordinator. The primary functions of this position is to prepare heavy impact vehicle for deletion process utilizing various software application to determine correct title brand. Determine liability/Injury exposure and place vehicle on HOLD for 3r party vendor to determine Hold/Release. Research unallocated damage files to obtain accident information and expedite for potential billing/recovery.

Essential Duties and Responsibilities:

  • Review estimate / photos verify VIN, mileage, license plate match

  • Determine if injury involved for potential liability exposure and place vehicle on hold if necessary

  • Perform vehicle trace movement via Wizard-Bluezone

  • Confirm applicable renter & rental, return date

  • Obtain WSV from monthly updated spreadsheet

  • Obtain FMV from AUDAEXPLORE web site

  • Verify incident/accident city/state

  • Apply all data obtained from above sequence into GOMDS application

  • Verify accuracy of data applied to prevent incorrect title brand application before & after completion

  • Review damage/photo documents via DMP application

  • Search potential accident document in DMP for possible match

  • Contact Field assigned UA Captains/Managers to coordinate obtainable accident information

  • Perform follow up on pending claims

  • Apply Case note on all unresolved files for future follow up

  • Coordinate with internal department (LPA, Impounds) to obtain relevant info

  • Convert/close claim utilizing DMP unallocated function


  • High School or 2 year college


  • 1-2 years Customer Service

  • Insurance Claims back ground a plus.

  • Knowledge of auto body components helpful

  • Ability to multi task

  • Able to work with little or minimal supervision

Knowledge, Skills & Abilities

  • Computer & typing Skills – Excel, Word

  • Customer Service

  • Organizational & time management skill

  • Strong analytical, research & Auditing skills

  • Excellent verbal & written communication skills


The information on this posting has been designed to advertise the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this posting. This posting serves as an advertisement of an existing open position only and does not qualify as the job description.